Offshore Managed Services

Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team.

A smarter solution for our clients

HR, Accounting, IT and other back office functions are all critical departments of an organisation, however they don’t generate revenue. Converga reviews your current processes and offers solutions to reduce operational costs; freeing you to focus on core business activities.

Why choose Converga?

Converga’s robust management experience and operational excellence will reduce the time, risk, money and effort that goes into managing your non-core business activities. We understand the barriers companies face when looking to hire offshore staff and have processes in place to manage the transition. Our staff retention rates are among the highest in the industry, due to our internal culture that focuses on customer service, continuous development and employee wellness.

Why outsource in the Philippines?

Our Filipino employees are a major contributor to our success, due to their professional skills, excellent work ethic and high standard of English. With flexible working hours to suit clients needs, and cost effective rates, the Philippines is ideally set up to support your business. Our Philippines operations span over four offices; Bonifacio Global City, Makati City, Ortigas City and Clark. Each are in central business districts and are managed by a leadership team of senior Australian and local personnel.

  • People

    Sourcing and hiring, HR management, Training and induction

  • Facility

    Professional working environment, Dedicated workstation

  • Technology

    Computer and dual-screen and peripherals, Video conferencing system, Internet access, VoIP phone

  • Professional Services and Management

    Transition / onboarding, Operations, Performance, Quality assurance, Business continuity, SLA’s, KPI’s, metrics, Design reporting

  • Business Services

    Finance and accounting, Complex claims handling, Human resources, Graphic design, Application development, Administrative services

  • Over 130 customers

    Blue chip companies, Government agencies, Small and large businesses

  • Multilingual

    Mandarin, Spanish, German, Thai, French, Dutch

How Offshored Managed Services works

1. We build your highly skilled offshore team, manage the whole operation, and ensure service level agreements and KPIs are achieved.

2. Our Transitions Manager and your Subject Matter Expert work together to ensure all processes, systems and information required are documented and fit for purpose.

3. Converga will work with your company to provide all the necessary training for the dedicated team

4. Once services are live, a monthly meeting will be scheduled with your company’s point-of-contact where monthly reports, tracking performance and operational updates will be shared.

5. Everything is supervised and administered by Converga and all you need to do is expect the delivery of your desired results in a timely manner.

  • Send an enquiry

    Email the team
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    Call 0800 557 672

    From within New Zealand

    Monday to Friday - 8am to 5pm