Solutions
Experience
Why Converga
Contact Us

Privacy Policy

Introduction
The purpose of the Privacy Policy is to outline the personal information collected Converga Pty Ltd (ACN 063 577 739) of Unit 16, 39 Herbert Street, St Leonards NSW (“Converga”/“us”/”we”/”our”) and the use of such information. This privacy policy (“Privacy Policy”) sets out our policy with respect to the way we use and disclose personal information about you (“you”) which is disclosed to us either directly or through our website. In this policy, “Personal Information” means information or opinion about an identified individual, or an individual who is reasonably identifiable.

COLLECTION OF PERSONAL INFORMATION 
Personal Information collected by Converga may include information you provide or volunteer when using this Website, to access some parts of this Website, we may ask you to provide information. For example, we may request information from you when you:
  • register on the Website;
  • request information from Converga; or
  • submit information via the “Contact Us” form.
 
The kinds of Personal Information we collect will depend on the purpose(s) for which we are collecting it. For example, in each of the instances above, we may ask for:
  • your name;
  • e-mail address;
  • phone number;
  • postal address;
  • business name; and
  • position and contact telephone number;
 
as well as other similar Personal Information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you.
If you do not provide certain requested Personal Information to us, we may not be able to provide you with access to and use of this Website, provide you with access to our services, or to fulfil one or more of our functions and activities applicable to you.
USE AND DISCLOSURE OF INFORMATION
We will only use your Personal Information for the purposes for which it was collected and we will not disclose your Personal Information without gaining your consent except where such disclosure is required by law.
We use your Personal Information in the following ways:
  1. to deliver services and products you have requested from us;
  2. to confirm your identity; and
  3. for direct marketing purposes.

For direct marketing purposes, your Personal Information will be added to our database. The database may be used for ongoing marketing and educative purposes. The type of marketing and educative activities that we undertake includes forwarding material to you so that you are kept updated in relation to various issues and our services. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.
Converga only uses and discloses personal information about you for the purpose for which it was disclosed to us, or for a related purpose, which would be reasonably expected without your permission. We may, for example, notify you (from time to time) of employment opportunities that are closely aligned to your qualifications, knowledge, skills and experience as you have disclosed to us in an employment application. If you accept employment with Converga, the information collected will become part of your employment record and will be used for employment purposes.
Converga restricts access to personal information collected on our website to only those Converga employees who need access to that information to perform and discharge their duties.

THIRD PARTY SERVICE PROVIDERS
We engage a range of third parties to provide services and perform business support functions for us.  Some of those third parties need access to Personal Information in order to provide the services or perform the functions we require.  Where we share your Personal Information with third-party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by us and to store the information securely. 
CROSS BORDER DISCLOSURE  
We may disclose personal information to overseas recipients, who are located in places such as the Philippines, New Zealand, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to us (for example storing data via a cloud service, or where our accounting or payment system is hosted on servers located overseas).

CONVERGA WILL NOT DISCLOSE YOUR PERSONAL INFORMATION TO ANY OUTSIDE ORGANISATION FOR USE IN MARKETING WITHOUT YOUR CONSENT
Your Personal Information (such as name, address and phone number) will not be given or sold to any outside organisation for its use in marketing or solicitation without your prior express consent.

SECURITY OF PERSONAL INFORMATION
Converga will take reasonable steps to protect and secure your Personal Information and to ensure your Personal Information is protected from misuse, loss, theft, and unauthorised modification, access or disclosure..
 

Converga takes reasonable steps to destroy or permanently de-identify any Personal Information where:

  • Converga no longer needs the Personal Information for any purpose for which the Personal Information may be used or disclosed by Converga; and
  • Converga is not required by or under an Australian law, regulation or a court/tribunal order, to retain the Personal Information.
ACCURACY OF PERSONAL INFORMATION
Converga will take reasonable steps to ensure that the Personal Information it collects, uses or discloses, is accurate, complete and up to date, and relevant to any proposed use or disclosure. We seek your assistance by asking you to contact us if your Personal Information changes or you believe the information held on file is incomplete.
ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
Under the Privacy Act, individuals have a right to complete access to their records. You may request from us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable. If we deny your request, we will provide reasons in writing as to our decision. To complain or contest our decision, please contact our Privacy Officer.
If you wish to amend information that is out of date or incorrect, or if you wish for your Personal Information to be removed from our database, please contact us at privacy@converga.com.au
 
COOKIES
You may be required to have a cookie-enabled browser to fully access the Website. A cookie is a piece of data stored on your computer tied to information about you. Cookies may be used to track your internet browsing activities and the websites you have visited.
 

We may, for statistical, security or quality purposes, use cookies to log:

  1. your internet protocol (IP) address;
  2. the date and time of your visit;
  3. the pages you have accessed and documents downloaded; and
  4. the type of browser you were using.

You can disable cookies on your web browser, although this may interfere with your use and enjoyment of the Website.

ACCESS TO PERSONAL INFORMATION COLLECTED
Converga will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect Converga’s or our internet service provider’s logs.
THIRD-PARTY SITES
The Website may contain links to other websites. Please note that we are not responsible for the privacy practices of these sites. When you leave our Website, you should familiarise yourself with the privacy statement of that website prior to providing your Personal Information, as this Privacy Policy only applies to Personal Information collected by us or through our Website.

CONTACT INFORMATION
If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you may write to our Privacy Officer by e-mailing us.  If you have any questions about Converga’s handling of Personal Information, or if you wish to make an access or correction request or complaint, you should contact the Converga Privacy Officer: Privacy Officer, Converga, Unit 16, 39 Herbert Street, St Leonards, or e-mail privacy@converga.com.au
 
 
POLICY UPDATES
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.
 

This policy was issued on 15 March 2015

You can find more information about privacy and the protection of your Personal Information on the website of the OAIC at www.oaic.gov.au