Converga’s flexible Case Management service will provide your team with the information they need to make prompt, appropriate decisions and deliver faster, better service to your customers.

Building on Converga’s Application Processing service, the Case Management service processes the captured data from application and claim forms through to final fulfilment. Customised to your business requirements, the Case Management service:

• streamlines application and claim processing
• increases in-house productivity
• improves process turnaround times
• provides you with total visibility throughout the process
• routes documents quickly to required decision-makers in your business, enabling timely responses to your customers
• enables you to append additional documents (such as supporting evidence and file notes) to the application or claim form at any point in the process. They’ll stay with the form and be stored with it
• digitally stores all documents securely using Converga’s online Digital Storage & Access service, where you can access and view them at any time.

You’ll be able to:

• reduce your case management processing time and costs
• eliminate data entry and paper work – it’s all done at a Converga Technology Centre
• achieve up to a 99.9% data accuracy rate
• have more control of the process, as Case Management uses a defined set of business rules and feature-rich workflow functionality customised to your requirements. Automatic alerts will notify you of any breaches of the rules and process
• enable your customer services team to access digital images of application and claim forms and supporting evidence in real time – so they can handle customer enquiries faster and more efficiently, improving customer satisfaction and reducing costs
• free your staff from mundane manual processing work to concentrate on core business priorities and exception processing
• eliminate any investment in infrastructure.