Converga offers a broad spectrum of business process outsourcing (BPO) services to clients in New Zealand and Australia. Spanning the financial, media, manufacturing, technology, retail, professional services, utilities, transport, education and government sectors, they include:

• Financial Solutions: providing seamless, cost-effective ways to manage your purchasing processes, from first orders to final invoice processing
• Application & Claim Processing Solutions: providing a fast and cost-effective technology-driven solution to processing applications and claims
• Document Management & Archive Solutions: reducing the hassles and costs of managing your physical and electronic business records
• Intelligent Imaging Solutions: transforming paper-based documents and other files into easily accessible electronic equivalents
• Procurement and Print Management: providing artwork production, print and logistics, offering you innovative, world-class print solutions and exceptional value for money
• Innovative Mail Solutions: helping you to process, distribute, monitor and report on all your incoming and outgoing mail.

With a focus on delivering information management services using sophisticated automation systems, we offer opportunities for you to improve business performance and the customer experience, access world’s best in daily business practice and drive down operating costs – with all the benefits of:

• consistent high-quality services benchmarked against world’s best practice
• services delivered more efficiently and cost effectively than they can be in-house
• predictable cost structures linked to your business activity level
• staff freed from mundane manual processing work to focus on core business priorities
• cost savings, with no requirements for capital investment in infrastructure such as hardware and software.

A number of core capabilities underpin our services:

• high-speed, high-resolution scanning
• sophisticated document classification and data extraction software
• intelligent workflow management and customised process business rules
• secure digital storage and access
• a skilled and flexible workforce, located on- and offshore
• industry- and function-specific software suites.

We maintain a consistent focus on developing practical, robust organisational processes and practices – working in partnership with market-leading specialists to provide you with added-value service every step of the way. During your journey of innovation with us, you’ll gain strategic advantages, ongoing cost savings and world-class best practice capabilities. And importantly for today’s organisations, we’ll help you to reduce your impact on the environment.

Our typical point of market entry is through mailroom and intelligent imaging-based services, extending into added-value services that use our leading-edge systems and technology to deliver a comprehensive business solution.