To help you get the most from your investment in the Onsite Mailroom, we offer a range of useful, convenient office services using your mailroom as a logistics hub – and all at a very affordable price.

Our office services include:

• corporate hospitality: we’ll manage your front-of-house services and all your catering and hospitality requirements, including reception and concierge services, corporate switchboard services and meeting room management
• procurement: we’ll order all your office supplies, from stationery and print & reprographic consumables to kitchen supplies. You’ll get the best market prices owing to our preferred supplier agreements, which offer significant buying power
• consumables management, distribution and stocking: our Onsite Mailroom team will manage all your requirements for consumables such as stationery, paper and kitchen supplies, periodicals, first aid and civil defence supplies, and print & reprographic consumables
• facilities management: we’ll work with third parties as required to manage your facilities and critical systems to ensure they perform for your business. This includes managing:
  • facility-related requests, 24 hours a day
  • contractors and general maintenance and repairs
  • recycling and document destruction services
  • desk and furniture relocations
  • security and card access
  • loading dock movements
• employee services: we can help you to provide a comfortable, productive workplace for your staff by:
  • managing and maintaining lunch rooms, break-out areas, utility rooms and other common areas
  • managing dry cleaning and other personal services and benefits
• records management, available through our Onsite Client Records Management service.

We can also manage your non-core third party suppliers – removing costs from your procurement and finance functions by:

• managing contracts/service level agreements
• monitoring day-to-day service delivery and benchmarking performance
• reconciling, cost-coding and consolidating invoices, including uploading them to your core systems
• paying suppliers and presenting a single consolidated invoice to you for payment
• undertaking tender reviews and management
• providing consultancy services to re-engineer networks, improve processes and reduce costs.

Account management

Your Converga onsite Service Delivery Manager will be responsible for day-to-day mailroom operations and account management. They’ll be supported by an Account Manager, who is in turn supported by our National Operations team. The account management approach will include:

• regular reports on key performance indicators and mail volumes, tailored to your specific requirements
• regular operational meetings and quarterly strategic meetings to keep you up to date on opportunities for development and potential threats to operations
• surveys of key users every six months, using simple and powerful electronic tools.