When it comes to processing application and claim forms, Converga can deliver speed, accuracy and improved customer service, while saving you time, costs and the risks associated with errors and duplication.

Building on Converga’s scanning and data capture capability, the Application Processing service provides the initial capture and classification of application and claim data from paper- and web-based media. Customised to each specific application and claim form, the Application Processing service:

• cuts the time between application and claim form receipt and the entry of data into your core systems; instead of days or weeks, it takes just hours
• identifies errors such as incomplete or incorrectly completed forms to allow immediate corrective action to be taken
• uploads captured data into your core systems
• uploads images of the application and claim forms along with any supporting evidence to your own storage system. Alternatively, you can use our online Digital Storage & Access service, which enables your customer services team to access documents in real time when handling customer enquiries. You’ll improve the customer experience and cut costs by handling the queries faster and more efficiently.

You’ll be able to:

• eliminate data entry and paper work – it’s all done at a Converga Technology Centre
• achieve up to a 99.9% data accuracy rate
• have more control, as you have visibility throughout the process
• vastly improve your roster management – you won’t need to manage staff for high- and low-peak workloads, seasonal fluctuations and one-off projects, as the service is scalable for your business’s changing needs and designed to handle times of peak demand
• free your staff from mundane manual processing work to concentrate on core business priorities
• reduce any requirements for infrastructure investment.

We’ll work with you to develop an application form that meets your requirements for aesthetic appeal while ensuring data capture is optimised. This will reduce the form’s ‘time to market’ – which, along with savings in processing time, means improved revenue and cash flow through your customers’ earlier ‘first time use’ of the service.

Our sophisticated document-classification and data-extraction technology can determine the:

• type of application or claim form
• data that needs to be captured
• format of the resultant data to be processed and uploaded to your core systems.

Download Application Processing case studies – featuring the New Zealand Charities Commission, Kiwibank or New Zealand Post.